Service & Support
| Higgins offers around the clock service and support by certified technicians. When you contact us, please have your product name, model, and serial number ready. |
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How do I make a service request online? |
| You may email a request to our dispatch team here. Please be sure to enter your name, phone number, product model, and product serial number as well as a detailed description of your request. You will be contacted by our dispatch team as soon as possible. |
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How do I make a service request during business hours? |
| Between 8:00 AM and 5:00 PM EST, Monday thru Friday, please call 1-800-486-1312, option 1. Your call will be directed immediately to our dispatch team. In the event that all lines are busy, please leave a detailed message (including your name and phone number) and our dispatchers will return your call as soon as possible. Alternatively, you may make a service request online here. |
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How do I make a service request during non-business hours? |
| In case of technical emergency, please call 1.800.486.1312 and follow our easy to use voice prompts to beep an on-call 24 hour technician. You will be phoned by our on-call technician as soon as he/she is available to help you. Please note, you will be charged for this call. |
