|Higgins offers around-the-clock service and support by certified technicians. When you contact us, please have your product serial number ready.
How do I make a service request online?
You may email a request to our dispatch team by completing the form on this page. Please be sure to enter your name, phone number, and product serial number as well as a detailed description of your request. You will be contacted by our dispatch team as soon as possible.
How do I make a service request during business hours?
Between 8:00 AM and 5:00 PM EST, Monday through Friday, please call 1-800-486-1312, option 2. Your call will be directed immediately to our dispatch team. In the event that all lines are busy, please leave a detailed message (including your name and phone number) and our dispatchers will return your call as soon as possible. Alternatively, you may make a service request online by completing the form on this page.
How do I make a service request during non-business hours?
In case of technical emergency, please call 1.800.486.1312 and follow our easy to use voice prompts to beep an on-call 24-hour technician. You will be phoned by our on-call technician as soon as they are available to help you. Please note, you will be charged for this call.